Phil & Amanda met in 2004, married in 2005, and began looking for a business to open. It was Amanda's idea to open a pet resort, and she never stops reminding Phil of this fact. Furthermore, Amanda's experience as a veterinary technician was fundamental to their success opening their first pet resort in 2007.
They found a 5,000 sq ft pet store in Citrus County, FL and invested their savings and sweat equity to purchase and convert it into a pet boarding and grooming facility. From the start, they chose to focus heavily on the customer experience. This meant 1) investing heavily to train and retain high quality staff and 2) re-invest in their facility. This twin approach resulted in a satisfied and growing customer base which would provide the bedrock for future success.
Citrus Pawville flourished under solid management as Phil & Amanda moved to North Carolina where they opened their Surf City location in 2012. This facility followed a similar trajectory as their FL location to become the most popular pet services facility in the Topsail, NC region. During this time, Phil completed his Masters of Business Administration at UNC Wilmington where he began to envision something larger than their two locations.
The Jacksonville, NC facility joined the Pawville family in 2015 and received an expansion/upgrade in 2017. In 2020, Pawville added the North Shore location in Sneads Ferry with the acquisition of Salty Paws Pet Resort. 2020 also saw Pawville's first built-from-scratch facility with Midtown Pawville in Southern Wilmington, NC. Finally, Scotts Hill Pawville joined the family in 2021 with the acquisition of Pups Play & Stay in Northern Wilmington, NC. With each new location, Pawville stayed true to its obsessive focus on the customer experience.
More recently, Pawville acquired Pawleys, Northchase (The Pet's Pal Inn in Wilmington NC) and Winder Pawville (The Paws Inn, Winder GA) giving Pawville a presence in four states and a dominant footprint in the Cape Fear region. Meanwhile, construction is underway in Clayton, NC at 103 Tew Ct with plans for a 12,000 sq ft facility offering boarding, grooming, daycare, training, and veterinary care.
With nine operating locations and a tenth under construction, Phil & Amanda continue pushing Pawville to evolve and grow, adding service offerings and locations when these changes enhance the consumer experience for human clients and their four-legged guests.
Manager
Cat started with Pawville in 2019 and quickly set herself apart with her hard work, genuine love for animals, and amazing customer service. You can't miss Cat because her smile fills up the room. She's sure to make you and your pet feel welcome the minute you step into the lobby. Cat has two fur babies Indi and Haze that she likes to take long boarding, or for long walks on the beach when she's not in our Paw Village!
Shift Supervisor
Hannah came to Pawville with personal animal care experience and lucky for us, she naturally displayed all of our company's core values. Her drive and sheer love for animals quickly propelled her to our leadership team. Hannah says Pawville is her second family and she prides herself on how much love the entire staff has for all our furry clients and their owners! Outside of work Hannah loves to hike with her dog and travel! Her furry family includes six dogs and one cat! Her own personal Pawville right at home!
Shift Supervisor
Clint initially worked at Benjis Bed and Breakfast, and was an integral part of our transition to becoming a Pawville. Clint made himself an asset, through his patience and attention to detail. From monitoring play groups to excelling as a pet care attendant, he has proven to be a versatile member of the team. Clint takes pride in providing a loving, personalized experience for all of our guests. When Clint isn’t at work , he loves to watch movies with his wife and dogs Lucy, Charlee and Brutus!