Privacy policy

Pawville

Last Updated: 1/29/2026

Welcome to www.pawville.com (the “Website”), owned and operated by Pawville (“Pawville,” “we,” “us,” or “our”). By accessing or using the Website, creating an account, purchasing services, or otherwise interacting with Pawville, you agree to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy. If you do not agree, please do not use the Website.

1. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations

  • Interfere with the operation or security of the Website

  • Attempt unauthorized access to systems or data

We reserve the right to suspend or terminate access for violations of these Terms.

2. Accounts & Registration

Certain features of the Website may require registration or account creation. You agree to provide accurate, current, and complete information and to maintain the confidentiality of your login credentials. You are responsible for all activity conducted under your account.

3. Services & Transactions

Pawville provides pet-related services, memberships, and related offerings. All purchases, reservations, and services are subject to availability and any additional policies disclosed at the time of booking or purchase.

4. Privacy & Data Collection

Your use of the Website is subject to our Privacy Policy, which describes how we collect, use, and share personal and non-personal information. By using the Website, you consent to those practices.

5. SMS / Text Message Communications

a. General Consent

By providing your mobile phone number to Pawville, you expressly consent to receive SMS/MMS text messages from Pawville and its authorized service providers, sent using automated technology, for the purposes described below.

By providing your number, you confirm that you are the authorized user of the mobile phone number.

No mobile information will be shared with third parties or affiliate in Privacy Policy

b. Transactional Text Messages

Pawville may send transactional text messages related to your account or services, including but not limited to:

  • Account notifications

  • Reservations, service confirmations, or reminders

  • Check-in or check-out updates

  • Billing or payment notices

  • Customer service communications

Transactional messages are sent to fulfill services you request or to manage your relationship with Pawville.

c. Marketing & Promotional Text Messages

With your separate and express consent, Pawville may send marketing and promotional text messages, which may include:

  • Special offers or discounts

  • Promotions or loyalty rewards

  • Events, announcements, or updates

Consent to receive marketing text messages is not a condition of purchase and may be withdrawn at any time.

d. Message Frequency & Charges

Message frequency will vary depending on your interactions with Pawville.
Message and data rates may apply depending on your mobile carrier and plan. Mobile carriers are not liable for delayed or undelivered messages.

e. Opt-Out & Help

You may opt out of receiving text messages at any time by replying STOP to any message. You may receive a one-time confirmation message after opting out.

For help, reply HELP or contact us at:
1-866-729-84553
Reservations@pawville.com

f. Authorized Service Providers

Pawville may use third-party service providers to deliver transactional and marketing text messages on our behalf. These providers are authorized to use your information solely to provide messaging services to Pawville and in accordance with these Terms and our Privacy Policy.

6. Email & Marketing Communications

By providing your email address, you consent to receive transactional communications and, where applicable, marketing communications. You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

7. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Pawville or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without prior written consent.

8. Third-Party Links

The Website may include links to third-party websites for convenience. Pawville is not responsible for the content, privacy practices, or terms of any third-party websites.

9. Disclaimers

The Website and services are provided on an “as is” and “as available” basis. Pawville makes no warranties, express or implied, regarding the Website, services, or content.

10. Limitation of Liability

To the fullest extent permitted by law, Pawville shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Website, services, or communications.

11. Indemnification

You agree to indemnify and hold harmless Pawville, its affiliates, employees, contractors, and service providers from any claims arising out of your use of the Website, services, or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which Pawville is organized, without regard to conflict of law principles.

13. Changes to These Terms

Pawville may update these Terms at any time. Continued use of the Website following the posting of changes constitutes acceptance of the revised Terms.

14. Contact Information

If you have questions about these Terms or Pawville’s practices, contact us at:

Pawville
1-866-729-84553
 www.pawville.com
Reservations@pawville.com